The golden days are over - Account Executive Docusign Employee Review

4.0
Feb 20, 2022
Recommend
CEO approval
Business Outlook

Pros

DocuSign is a great company. They treat their employees well, offer great benefits, stock options, mental health days, and are undoubtably the best product in the market.

Cons

Now is not the time to work in sales. Quotas are rising, territories are getting split in two year, seemingly year over year, and attainment is at an all-time low. DocuSign performed extremely well in the pandemic. However, continuing that growth at that rate was not realistic. Stock options are worth 40% of what they were due to management's inability to forecast our numbers. The commercial org is really strugglingly across the board. OTEs are already incredibly low for market standards - and no one is hitting quota. 1/26 reps in the commercial FinServ org hit quota in Q4 (across all segments). People are unhappy and are really starting to look elsewhere. I worked at DocuSign for two years. Year one, virtually no turnover. In the past 6 months, there has been a ton (and many more are on the way out.) There is no training program for sales. If this is your first sales job, it's sink or swim. Our CEO told the company all-hands everyone would be getting raises. In the next call, our CRO specified - "everyone but sales". This really set the sales team off. The MDRS got raises, but the AEs and sales managers did not. A relatively high performing MDR is out earning a commerical AE. Because of this, many MDRs don't even want to get promoted to AE - it's virtually a pay-cut if you're not an allstar AE.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
5d
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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