Helping make companies more agreeable - Customer Success Manager Docusign Employee Review

5.0
Aug 16, 2019
Recommend
CEO approval
Business Outlook

Pros

DocuSign is an incredible company. I've never been a part of a company where everyone is so genuinely supportive and willing to go out of there way to help others out. The culture and tone is set from the top down -- you truly feel empowered to do the best work of your life here. It's an extremely exciting time for the company as we are expanding our offerings and ability to help customers become more agreeable. Plenty of opportunity for growth, great benefits and compensation packages.

Cons

Honestly, none come to mind. All positive experiences thus far.

avatar
Docusign Response
6y
Great to see you're having a positive experience. Thanks for the feedback.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

avatar
Docusign Response
2w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

See reviews by: Helpful|Rating|Date|All