Solid foundation, still work to do - Customer Success Docusign Employee Review

3.0
Aug 1, 2019
Recommend
CEO approval
Business Outlook

Pros

Product and vision; enthusiastic customers; challenging work; intelligent colleagues ; flexible (but high workload)

Cons

Ineffective middle management; unilateral decision making and lack of transparency fuel negativity; pay problems: not paid on time (last few months), plans/targets not provided for consecutive quarters for commission based role (since joining)

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Docusign Response
6y
Thank you for sharing your thoughts and listing both a full set of pros and cons. We have shared your review with HR Leadership and will be working with different departments to delve into any issues after we get the results back from our next employee engagement survey. Any extra color you can share when you fill out the pulse survey is greatly appreciated. Dan and Joan read every comment and create action plans to address key issues. The “Work of Your Life” initiative is new. Our CEO, Dan, has set it as an intention, and Dan says he hopes that when we look back at our time here, we can say we did the Work of Our Life at DocuSign. For me personally, it’s been a needed forcing function to reflect on what that means to me right at this moment in my life, and it’s prompted me to be more curious about what it means to each of my team members. Each person’s response is unique. And knowing more about what that means for our teams can shift our conversations and perspectives. With that information, managers can look for more opportunities to help support their goals and that intention itself overtime can transform a culture IMHO. Regarding diversity, we have made progress by diversifying leadership and our Board of Director. But as Dan is always the first to acknowledge, we have room to improve. We look forward to hearing your thoughts in the pulse survey. It’s a needle-mover, and your opinion is valued.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
3w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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