Great Company, Great Onboarding Experience, Great Training - Senior Customer Success Manager Docusign Employee Review

5.0
May 16, 2019
Recommend
CEO approval
Business Outlook

Pros

I was recently hired at DocuSign and after 6 weeks, I'm still in awe of the onboarding experience. The training is structured and well defined to include areas of DocuSign as a whole, the sales process (and what the agreement cloud is) and role specific training. Never have I worked for a company that had such organization with such a consistent message. The culture is really amazing too. I knew that DocuSign did a lot for the community but they also do a lot for each other. I haven't met a person yet that wasn't willing to step in and help out where needed or provide guidance when asked.

Cons

Everything is great so far.

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Docusign Response
7y
Thanks for sharing your feedback. Our Talent Development team will be happy to hear you enjoyed your onboarding experience with us. They have put in a lot of time and effort into making Discovering DocuSign an educational and welcoming introduction to our company.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
1mo
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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