I LOVE My Job - Global Operations, Technology and Security Docusign Employee Review

5.0
Oct 8, 2018
Recommend
CEO approval
Business Outlook

Pros

Here are the things I love most about DocuSign; - Truly awesome people. I work with smart, passionate, and caring people who I really like. - Great product! Every time I tell someone that I work at DocuSign they say "I LOVE DocuSign". - Supportive leadership. I know my boss believes in me and the team -- she's really great. - Company growth. With growth comes a lot of opportunity for my career. - Good benefits. Comprehensive benefits for me and my family. Really glad DocuSign just added 401K matching. - IMPACT. DocuSign cares about the communities we work in and serve. The Impact foundation work is an integral part of our values.

Cons

With growth comes some pain. Not all processes (and people) are scaling well. This isn't unexpected, and will take some time to fully address, but leadership is aware and is working to improve things.

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Docusign Response
7y
So glad to hear you like the benefits and, yes, the news about the matching 401K was terrific. Please share any details about which processes you think can be improved with Kirsten as she is leading a cross company effort to address that.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
4w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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