Great company that continues to experience strong growth - Customer Success Architect Docusign Employee Review

5.0
Aug 28, 2017
Recommend
CEO approval
Business Outlook

Pros

- Exciting company that continues to innovate across industries and geographies - Leadership does a good job communicating with all employees - Flexible work environment

Cons

- Remote employees can sometimes feel less engaged/connected with west coast mothership

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Docusign Response
8y
Hello to the Big Apple. Thanks for weighing in. Good to hear that you like how we are innovating. Our CEO says he will talk matching 401K post-IPO. It's on his radar so its only a matter of time. As far as remote employees are concerned, pls contact Ellen Reilly. She is gathering best practices and specific ideas about what we can do to make a remote employee's experience better. Brainstorm, come up will specific proposals than speak to your manager and the head of HR. We want this to be best in class. Help us.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
3w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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