Best Place to Work - Tier II Customer Support Docusign Employee Review

5.0
Aug 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Small company allows for everyone to pitch in their own ideas. There are no glass ceilings as the company is always hungry for hard workers with great ideas! When I am ill, or a family is, I can work from home instead of having to use my PTO. They are more than willing to accommodate my schedule so I can go to doctors appointments or receive packages at home as well

Cons

Feels there could be better communication between different departments

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Docusign Response
8y
I too have found the culture very empathetic regarding accommodating for medical appointments etc. And very glad to hear that you feel you can serve up ideas in Customer Support. As to communicating between departments, can you serve up a question like that via our All Hands call for questions survey and be specific about which departments? We'd love to hear more about how we can crack that specific nut. Or talk to Ella Dillon directly.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
2w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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