Great products, but management is aweful - Anonymous employee Docusign Employee Review

2.0
Nov 25, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Awesome product and definitely one of the market leaders for esign and document transaction management. Product integrates with many CRM and contract management solutions. Benefits are ok, but most positions paid below market average, especially in sales.

Cons

There are several, but need to mention that there is no leadership and no internal communication. You learn of news by accident. Employees and their work is only acknowledged if reporting into a certain organization. Many folks are very dedicated and put a lot of hours in, without ever being appreciated. The company works with unreliable data which makes sales reports useless.

avatar
Docusign Response
9y
Well of course I'm dying to know which group you work in because "learning news by accident" is certainly not the standard we want to meet. We have quarterly All Hands meetings, and Monthly Leadership meetings and we just launched our company intranet "The Hub". As for the management being awful, we got a new CEO since you wrote this review. We are all pretty excited. he has held oodles of Town Halls and is very comfortable with diving into spicy Q&A and bringing in an even stronger light of transparency. However, I see that you have left the company and wish you luck in your next gig. All the best.

Explore other reviews about Docusign

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

They are great in Managing their Employees

Cons

They are far away from me

avatar
Docusign Response
1mo
We're happy to read your positive feedback about your time with us as a Data Analyst. Your review is appreciated!
2.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

See reviews by: Helpful|Rating|Date|All