A very toxic culture - Market Development Representative (MDR) Docusign Employee Review

2.0
Oct 5, 2025
Recommend
CEO approval
Business Outlook

Pros

-Pay and benefits are decent -front line managers are awesome - especially Majors -If this is one of your first sales roles, this is a great place to break in -You can still find plenty of amazing people to click with

Cons

1. I have witnessed people get stuck in their MDR seat for 3+ years. It seems like promotion is entirely random or as people would say, "politics based", as there's a guy who would complain non-stop and missed 8/14 months and still got promoted before anybody else. 2. While managers are great, it seems that the director of cbu enjoys micromanaging, intimidating, and bullying reps to run her plays, do more calls, etc. She will bug people on slack none stop and let out her frustration on us. It's becoming toxic and ineffective, and contributing to an environment of fear. She also treats everybody like a number, which many of my team would agree. I'd avoid joining her org at all costs - as I have witnessed my team go down hill after she stepped in charge. 3. The culture has become so toxic. I have seen top performers get stared down, or have their names ruined because of the competitive environment and cliquey culture. It's impossible to break into groups and cliques unless you're one of them. I have personally left the company because of how I was being treated, and I felt like I was being isolated and bullied by my team, my director, as well as those from different teams - just for being a top performer, and someone with a different background... 4. Sounds like the company is focused on replacing the SDR/MDR function entirely with AI, so not sure about the stability of this role 5. Everybody will tell you how to do your job, when they have not done your job. You will be forced to hit certain metrics and run plays that literally will not result in anything. This reinforces the idea that you're just another number on the board.

Explore other reviews about Docusign

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, good people, supportive culture

Cons

Not too much innovation development, Not too interested in in house ML/Ai features

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Docusign Response
1w
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Mostly nice people, dedicated to their specific roles.

Cons

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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