Get your bonus and get out ASAP (like a lot of people are in the process of doing at Gatwick ACO) - Anonymous employee Amadeus Employee Review

2.0
Feb 28, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The bonus! once you manage to be fake for an year, provide an awful costumer service and suck eggs without expressing any opinion in order to make management looks good. Be friend with HR.

Cons

Morale is low and you will probably get bored of all the american (express) jargon. Don’t expect any training, get use to loads of staff motivational talks instead.

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2.0
Oct 27, 2025
Recommend
CEO approval
Business Outlook

Pros

- Learning opportunities, every day brought something new to tackle or explore - Decent benefits package that covered the essentials - Competitive salary relative to industry standards

Cons

- Management is aggressively enforcing a hybrid model, even for remote employees, and is rescinding previously agreed upon contracts. There's a glaring lack of strategic vision from leadership. - If you're based in Europe or North America, job security is virtually nonexistent unless you're in upper management. Roles are being shifted to India, Colombia, and the Philippines, with cost-cutting prioritized over talent, experience, or loyalty. - The forced migration to Azure, compounded by poor planning, is draining resources. And employees are paying the price — not just through increased workload, but by being let go in recent layoffs (October '25). With many of the positions eliminated quietly transferred to offshore. - Layoffs are being justified as “market alignment” and financial necessity. Yet at the same time, the company continues to absorb small to medium-sized companies, raising serious questions about transparency, priorities, and long-term stability.

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