Docusign reviews

3.6

61% would recommend to a friend

(3,628 total reviews)
avatar

Allan Thygesen

60% approve of CEO

48% positive business outlook

Docusign has an employee rating of 3.6 out of 5 stars, based on 3,628 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Docusign employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Nov 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Unfortunately there are far more cons than pros but if I were to have to think of some positives during my time at DocuSign i'd say the 401k match, stock plan, and overall benefits package were the best part. Otherwise, I wish I had never taken this job.

Cons

If you want to be a BDR/MDR/SDR go literally anywhere else. Their new business teams are struggling immensely meaning everyone on those teams are making a fraction of their OTE, there were some months where I wouldn't even have a commission check. Also in order to be promoted you have to meet a certain criteria and attainment so unless you're on a well performing team, there is nowhere for you to go. I watched people who started after me get promoted only because they were on a good team so it's strictly about numbers and luck. Also I would hardly consider the job inside sales.... sending mass email blasts and cold calling bad data teaches you nothing about actual sales and could probably be an automated job. In addition, they hire absolutely abysmal managers. I went through 3 managers during my time at DocuSign and only one of them was competent. The other two had no idea what they were doing or how to manage a team - I had never experienced such bad micromanaging. You hear from upper management maybe once a quarter and at the end of the day they will attempt to make your frustration feel heard but they could truly care less. Also they seem to be desperate for talent because a lot of the new hires seem to lack ambition and just accepted the job to have a job and not to learn and grow. But the interview process is the easiest interview process i've ever been through so I guess it makes sense how they're bringing in bad talent. Maybe other roles/departments at DocuSign are better, but the MDR role and overall sales org in general is a trap and I would highly encourage anyone in sales to look elsewhere.

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Docusign Response
4y
Thank you. We have shared your concern with leadership.
4.0
Sep 13, 2021
Recommend
CEO approval
Business Outlook

Pros

- Great RSU & other benefits - Ability to make an impact - Experience at hyper growth company - Intelligent colleagues

Cons

- Too many initiatives that don't go anywhere creates busy work - Lack of leadership focus on key problem areas leading to poor business outcomes (looking at poor performance of recent company acquisitions as an example) - Poor scaling of internal operations systems leads to inefficiencies, resulting in working longer hours than should be necessary & confusion/frustration - Poor scaling of workforce - adding exponentially more salespeople while not adding enough support teams headcount - Poor communication channels leading to friction with other teams when priorities are not aligned

2.0
Aug 13, 2021

Great product. Ok culture.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The product, customer success and sales teams are awesome. They work hard and are trying to build for the future / grow the company’s market share. The leadership is actively engaged and is passionate about the work.

Cons

This is a traditional and consensus driven culture. If you’re looking for a place to be innovative or to challenge the status quo - this isn’t it. Though they tote being a tech company, its atmosphere resembles more of a bank or financial institution. People do their jobs mindlessly and don’t collaborate as often because they haven’t figured out a way to effectively communicate across the business while driving results forward. Also, there is much nepotism that exists here. Employees are constantly hiring their friends, former colleagues, and promotions / internal mobility is mostly just available to the chosen few. If you don’t know someone in the org or have a good connection with an executive - it will be incredibly hard to get things done or to be promoted.

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Docusign Response
4y
Thanks for writing a review. It's great to hear that you love the product, sales and customer success teams -- that's a solid majority of the company.. If you feel comfortable, please share your specific thoughts around the HR inconsistencies with Joan so she has the opportunity to address.
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