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The management at the HQ location is a very siloed structure. I was employed at this company for twenty-four years. I grew with the company, and had a great experience in the early years, however, corporate politics from upper management, specifically the Cardmember Services Management team at HQ from the top down has no concern for their people, only for the bottom line. The company was made great by maintaining an employee centric atmosphere which motivated employees to stay and remain loyal to the company and work hard to perform which garnered great bottom line results. The focus has changed, and it was a very sad thing to witness and be a part of.

Communications are ppor between management and staff, I was in Illinois my manager was in Utah. Language barrier with staff becuase most of them are from India and their accent sometimes makes it hard to understand. There is a revolving door for staff, mosly consultants from India.