Discover reviews

Management shows favoritism and targets certain employees that are vocal about concerns. Basically if you express being anything, but happy you'll be blacklisted and treated poorly.

Discover Bank focuses almost entirely on call quality above banking and financial product knowledge and experience. For example, if you are an 18 year old blond with a bubbly happy voice, but no demonstrable financial experience or knowledge, you'll go far when it comes too your monthly call quality scores. But if your a retired banker or retirement consultant, with vast banking experience and knowledge, but you have a manly voice that does not sound like a bubbly valley girl, then they will give you low call quality scores and you'll be out of the company in short order. The customers I assisted always that I was very friendly and appreciated my banking and financial product knowledge, but this obviously didn't matter to Discover Bank's quality algorithms that required me to sound like a valley girl with a lolly pop in her mouth. Your loss Discover.