2.0
Mar 6, 2022
Recommend
CEO approval
Business Outlook
Pros
Decent pay and benefits. Remote option.
Cons
Micromanaged schedule. Not a second between calls. Put on phones too soon with minimal training. Supposed to only get certain calls when you first start on the phones, but you get all kinds of calls, and people get upset when you have to transfer them because you haven't been trained to help with their issue. They say it's an issue of the customer choosing the wrong option, but most of the calls are general inquiry that are being routed to people only trained to do a few things. It's bad for mental health.
