Pros
The fiends you make from all over the world.
Cons
If you have ambition, avoid working at Booking.com. if you start off in the customer service department, expect to stay there for as long as they need you. If you apply to another position within the company, whether in the same department or the hotel department, you will get a rejected for some made up reasons and you will be denied further applications to the same position for another 6 months. It's a number driven company obsessed with graphs and charts. Assessments are based on objective values which are then determined by your team leader based on what you've done (how do you assess how humble someone is?) You will be assessed and your numbers compared with others in the company and if you are not doing as well then you'll be watched like a hawk. But the turnover in the company is so high that people are always leaving and management does not hire anyone new to help with the workload, instead they expect those still working there to take on extra work. There is no balance between work and personal life, you're always either at work or at home waiting to go to work because the work hours are so erratic and their planning department cannot plan peoples schedules merely putting the same people on the same rotation, so you could be working 2 weekends every month and someone else working none.