Booking.com reviews

4.1

80% would recommend to a friend

(7,584 total reviews)
avatar

Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
1.0
May 6, 2019
Recommend
CEO approval
Business Outlook

Pros

In Berlin - currently extra 60% pay for weekends and bank holidays (subject to change). Free cooked meals (which are full of sugar and make you fat) Free Fruit (sometimes covered in wax and mouldy) Party with bar each month (one perk they need to retain any kind of employee motivation).

Cons

Awful, awful job. The company has no morals, no values and no integrity. I worked there for 2 years (due to circumstances not choice). The job is really the worst thing you can imagine. Don't think it's standard customer service role, its far worse. Everyone deserves better than to do this job. Towards the end of the 2 years, working at this place gave me such bad anxiety it was impossible to do the job. The sickness rate was 25%, meaning that every employee called in sick at least 1 week per month, or 1-2 days every single week! Some people were sick for the last 6 months of the contract because working at this place was so unbearable. There was 0% chance of promotion at this company, because there were so many internal arguments that booking didn't open any positions in Berlin.

1.0
Dec 7, 2018

Out of control

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Colleagues, view from the office

Cons

In Berlin Customer service department everything is currently out of control.

2.0
Jun 2, 2017
Recommend
CEO approval
Business Outlook

Pros

- free fruit and coffee, just like any other company. - pleasant colleagues - multicultural environment.

Cons

- the phone rings non stop and most of the time you are expected to be on the phone 8 hours a day. - very high targets. - extremely difficult to get promoted. The company'd rather hire an external team leader than someone from the office. - You are constantly told about flat hierarchy but in reality the company has a tall organizational structure where managers have little control. - the team leaders treat you like a robot. - the management is incompetent and there is a thick wall between an agent and a manager. - team leaders come across hypocritical and condescending. You cannot truly rely on you leader.

Viewing 28 - 30 of 7,584 Reviews

Glassdoor has 9,126 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.