Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 633 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 578 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 524 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 520 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 362 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 480 reviews)); "Bad managers are very bad" ((in 261 reviews)); "Lack of company vision and poor leadership" ((in 101 reviews)); "No career opportunities in Zagreb" ((in 67 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 59 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,593 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,593 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Oct 21, 2014

Highly rewarding work in a fast paced business - company is constantly growing

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company is the number one car rental broker in the world Fast paced but relaxed environment Fast growth gives opportunities for progression There is no dress code!!

Cons

Limited benefits - free hot drinks and a pension are the only ones to mention

2.0

Oct 16, 2014

Interview Process - Washington State

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The administrative staff setting up the interview was very friendly. The first phone interviewer (internal HR Recruiter) was very transparent and honest about what the organization was doing (as far as he could be)

Cons

Despite the reviews that I have read about management, I felt that there was a major disconnect with what the job description said and what the hiring manager was actually looking for. Even though the management's time is valuable I would expect them to be more upfront if they could not accommodate a full interview for an management position. I was informed during the interview would only be 45 min instead of an hour. Also, the in person interview was way to informal (no flow) and the interviewer had no real purpose other than being casual about travel related to the job. It made me feel like they did not value the process.

Booking.com Response

11y

Yes, there can at times be slight disconnects between the job posting/job description which are general across the company and the specifics of a certain role in a certain office. We try hard to give accurate descriptions in the interview so candidates understand expectations. Thanks for your comments.

5.0

Oct 16, 2014

It's been an amazing and crazy ride so far. I look forward to coming in and seeing what comes up!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It's a great environment! Fast moving, you can be yourself, hard working but feel satisfied at the end of each day., Opportunity that is not based on years experience but on results you produce and how effective you are. Really a unique culture!

Cons

It's so fast moving some people can get lost in it and it may not be the right place for them.

Viewing 7375 - 7377 of 7,593 Reviews

Jobs at Booking.com

Account Manager - Berlin

Berlin

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Account Manager - Hamburg

Hamburg

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Account Manager - Frankfurt

Frankfurt am Main

View job

Localisation Lead - Bulgarian, Estonian, Latvian & Lithuanian

Berlin

View job