Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (726) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 631 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 579 reviews)); "Great place and colleagues that helped me throughout my internship" ((in 533 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 530 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 348 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 486 reviews)); "Bad managers are very bad" ((in 258 reviews)); "Lack of company vision and poor leadership" ((in 99 reviews)); "No career opportunities in Zagreb" ((in 69 reviews)); "The communication and leadershift are poor." ((in 55 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Sep 21, 2016

Ok

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice environment, multicultural, big company

Cons

Low meritocracy, salary non in line with the market

Booking.com Response

Hi thanks for your review. I am very grateful for your 4 star rating and that you have been with us for more than 3 years. I also agree with your 3 "pros" thank you. Not knowing which department you are from it is difficult to comment constructively on your "cons" but we'd be very happy to discuss it if you'e like to reach out to the People Team. Many thanks Ryan

4.0

Sep 21, 2016

Customer Service Executive @AMS office

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

Friendly environment, fruits available all over the office, good compensation and extra-hours bonuses, good discounts on accommodations.

Cons

Very mentally tiring job, very high paced environment, you have to be extremely punctual, very mechanical tasks (all day in front of a computer).

5.0

Sep 17, 2016

Family within a global company

Language specialist

Recommend

CEO approval

Business Outlook

Pros

- It's great to work with very talented-yet-humble people at its industry. - There's plenty of opportunities to professionally expand our career based on our interest. - Very open and supportive working environment. - Various activities other than routine works: classroom trainings, workshops, business trip, and other exciting projects. - They're milking cows: free snacks, food, super cool office facilities (photos speak for itself), perks and souvenirs. - A bit cliche, but true, work-life balance here is quite awesome! - They're number one, but still growing! Many things to come...

Cons

- Fast-paced and very dynamic. Like or dislike it's a high tech company where change happens so fast and execution can be done in a matter of clicks. If you prefer more stable and static working procedures with an established system, you may find it hard to adapt. Simple answer: don't go for tech industries. - The rest is still great!

Viewing 7360 - 7362 of 7,594 Reviews

Jobs at Booking.com

Account Manager - Berlin

Berlin

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Account Manager - Frankfurt

Frankfurt am Main

View job

Account Manager - Hamburg

Hamburg

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Localisation Lead - Bulgarian, Estonian, Latvian & Lithuanian

Berlin

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