Terrible work and life balance combined with low wages
Pros
People in the Call Centre are great. Good atmosphere in a multinational environment. The building is well located and pretty nice for Manchester standards. That's all.
Cons
You must be prepared to start work at 7:00 am one day and at 14:30 on the next. You may finish at 15:30 on Monday and at 23:00 on Tuesday. You must also work at public holidays such as Christmas, New Year or Easter. No sick pay and you will face a meeting with a manager when coming back to work after being sick. Very low wages and very hard to hit the targets for a decent bonus. Decent Internal jobs are all given to someone who has some connections inside the company unless you apply for internal crap positions like a reservation agent or confirmations you might not stand a chance. It is ok to do this jog for a few months or no more than a year but after that it becomes a nightmare.