Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Jun 7, 2015
Recommend
CEO approval
Business Outlook

Pros

It is good place if you move somewhere and would like to start. It gives you small, but enough salary to live in a student place. Lunch is a part of your contract. Fresh fruits, coffee and tea available. The international big team gives you an opportunity to meet people from different cultures and change experience. Modern office in a city centre.

Cons

The weakest point is lack of transparency in any field. It begins from poor quality of middle management (Team Leaders), but it is not surprising because the salary they get is a joke for this kind of position, so the company is not attractive for good quality and experience managment. Than the bonus structure, which is part of your contract like to be amended anytime and is getting to the non-transparent direction, so at the end your Team Leader decides what kind of bonus you will get (not your described by numbers work). It is lot of favourism and if you have not good relations with your direct manager, you have a problem. Than comes promotions to the higher positions (extremely limited, only in Amsterdam it is better). As per experience, it seems that there is no competition, but only the correct persons shown by the management. It is sometimes very sad to see who is promoted at this company if you know the previous quality of this person work... If you were good enough for the management, and you were lucky to be promoted, you can be surprised, because after the promotion you can see your payment slip and you earn less than before, on the lower position... It is extremely not motivating. Does not metter who you are, what is your experience and soft skills, they will hire you. Now they take people from the street. It is frustrating for experience employees and very fast put down the quality of the service. Work-life-balance almost does not exists. Working time 7-23, 7 days a week, weekends.

3.0
Jun 7, 2015
Recommend
CEO approval
Business Outlook

Pros

- opportunity to learn about reservations sales - opportunity to learn about a modern day multinational structure - opportunity to make commercial travels

Cons

- despite achieving great results I felt I was working in an environment of too much politics. My work ethics literally changed the office operations resulting in more efficient phone calls and less travels. Unfortunately, noone remembered this when I applied for a Senior position. - No real genuine interest in each other and very poor human relations, too often insulting situations and not respectful communication.

1.0
Jun 4, 2015
Recommend
CEO approval
Business Outlook

Pros

- Shift flexibility - Competitive pay - Office environment/appliances

Cons

- Favoritism - (Team leads) do nothing - occasionally email the team - and stays hours away from their desks - The drama and gossip is insane here, if you go out with a coworker- the next day the whole call center (+400 people) will be knowing - Team leads have their own little clique and do not assist you to develop as they fear competition to lose their jobs - If your not "close" or if you don't like your Team leader or Operations Manager you can forget about applying for an internal promotion - Team leaders will share any personal information about you with other leaders from their team members, its like a soap opera - If you commit a mistake, you will be known for it and management will never forgive you and it will stay on your "file" forever

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Glassdoor has 9,143 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.