Good for young people, very bad managment, favourism, collegues from all around the world - Customer Service Executive Booking.com Employee Review

2.0
Jun 7, 2015
Recommend
CEO approval
Business Outlook

Pros

It is good place if you move somewhere and would like to start. It gives you small, but enough salary to live in a student place. Lunch is a part of your contract. Fresh fruits, coffee and tea available. The international big team gives you an opportunity to meet people from different cultures and change experience. Modern office in a city centre.

Cons

The weakest point is lack of transparency in any field. It begins from poor quality of middle management (Team Leaders), but it is not surprising because the salary they get is a joke for this kind of position, so the company is not attractive for good quality and experience managment. Than the bonus structure, which is part of your contract like to be amended anytime and is getting to the non-transparent direction, so at the end your Team Leader decides what kind of bonus you will get (not your described by numbers work). It is lot of favourism and if you have not good relations with your direct manager, you have a problem. Than comes promotions to the higher positions (extremely limited, only in Amsterdam it is better). As per experience, it seems that there is no competition, but only the correct persons shown by the management. It is sometimes very sad to see who is promoted at this company if you know the previous quality of this person work... If you were good enough for the management, and you were lucky to be promoted, you can be surprised, because after the promotion you can see your payment slip and you earn less than before, on the lower position... It is extremely not motivating. Does not metter who you are, what is your experience and soft skills, they will hire you. Now they take people from the street. It is frustrating for experience employees and very fast put down the quality of the service. Work-life-balance almost does not exists. Working time 7-23, 7 days a week, weekends.

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
2d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

See reviews by: Helpful|Rating|Date|All