Booking.com reviews

4.0

80% would recommend to a friend

(7,599 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,599 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
4.0
Dec 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Multi cultural 2 x free parties a year Fun things happening throughout the year Internal Facebook!

Cons

Salaries are not competitive with the market Communication is not the best but is getting better

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Booking.com Response
8y
Hi and thanks for your review and more importantly the 8 years+ service that you have given, you really have seen so much change. I wouldn't say we are trying to run the company through social media although we are using Workplace to help us try and improve communication which as you've identified is always an area where we will constantly try to improve. E-learning is an important part of our L&D strategy but it is only a part of it. This year we have run more workshops and coaching sessions than ever before. For example in October alone, we ran 35 workshop sessions on different topics. We are also working hard on our Apprenticeship strategy. I'm not sure what you mean with your "losing their job" comment but if you have any concerns, I would recommend you speak to someone, your manager or a member of the People Team. With regards to salaries, we have done a lot of work in this area and will continue to do so. Over all we believe that we are ok but we work in such fast moving markets we constantly need to keep it under review. Thanks again Ryan
4.0
Dec 11, 2017
Recommend
CEO approval
Business Outlook

Pros

My role allows a decent work/life balance. Office environment is brilliant, modern and well thought out. Free breakfast daily, free fruit, juices, tea and coffee daily. Company events twice yearly. Good location in city centre. Relaxed dress code. Truly diverse workforce. Regular updates from senior management on business position.

Cons

The business has grown at such a pace there are improvements which need to be made to many working practices to come into line with that growth. Similar roles are paid better. Employee benefits could be improved.

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Booking.com Response
8y
Hiya and thanks for your feedback it's appreciated. I naturally agree with all your Pros, I hope you enjoyed the all colleague update yesterday, exciting times ahead 😄. I actually agree that when you are growing as fast as we are and have been over recent years, sometimes it is hard to keep processes up to speed. However, what a great challenge to have? We are making progress in our ways of working and being an analyst you will know we are recruiting and bringing some amazing data people into the business. We are investing heavily in our management team, both in terms of bringing new colleagues in and investing in our existing colleagues careers and development. As you know, as I always say, if we get it right for our colleagues, we'll get it right for our customers and that will drive performance (even more). Thanks again Ryan
4.0
Dec 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Great work environment having the chance to work with people all around the world.

Cons

Low salaries. Few opportunities to promote.

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Booking.com Response
8y
Hi and thanks for your review. Salaries are always a tricky area but I would generally say we are in line with the market, we conduct regular benchmark research to see where we sit. I obviously don't know about your personal circumstances but we certainly aim to be competitive. With regards to opportunities to progress, this year alone we have had more than 150 colleagues promoted. So there certainly is opportunity that exists and we've been working with departments (inc P&C) to develop competencies and career paths. I hope when you see them this will help with your concerns. Thanks again Ryan
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