Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (178) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 619 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 602 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 528 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 511 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 365 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 473 reviews)); "Bad managers are very bad" ((in 254 reviews)); "Lack of company vision and poor leadership" ((in 103 reviews)); "No career opportunities in Zagreb" ((in 68 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 56 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.0

80% would recommend to a friend

(7,599 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,599 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Dec 13, 2017

Rentalcars.com employee

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Real career opportunities, great environment, the people working here is AMAZING. It feels like a family, I felt like home from minute 1 (that is really important when you arrive to a city where you know nobody). REALLY HAPPY TO BE PART OF SUCH AN AMAZING COMPANY

Cons

I would like to know more about other departments, specially when you want to apply for a job. Sometimes is difficult to know what is that job like

Booking.com Response

Hi and thanks for your review and rating, it really is appreciated. So many of our colleagues from from different places and countries outside Manchester, I think it does create a special bond among colleagues and people develop real meaningful relationships. It's great to hear that's how it's been for you. Regarding applying for different jobs in different parts of the business, if you have any questions, please ask a member of the recruitment teams or the people team. If we don't know the answers to your questions, we will know someone that does. Thanks again Ryan

5.0

Dec 12, 2017

Ace place

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

With such a big company there is so many opportunities constantly available that it is mind boggling. There are so many different jobs and skills at work constantly so there's something for everyone. Really good opportunities for progress and career development and you don't have to spend years to try prove yourself in order to apply for a different vacancy within the company.

Cons

There is constantly something new going on and it can be very hectic at times, don't know if that's a real con though, more of a challenge maybe. Not a place for people who are looking for a never changing job.

Booking.com Response

Hi an thanks for your review and rating, it really is appreciated. I agree that there are so many opportunities here. This year alone we have had more than 150 internal promotions a great place to develop a career. As I have said before on here, change and rapid growth can bring its challenges but what a nice problem to have, I personally hope that never stops. Thanks again Ryan

5.0

Dec 12, 2017

Getting better everyday

Recruitment operations manager

Recommend

CEO approval

Business Outlook

Pros

There is always a lot going on, there is a lot of effort put on to make working here something amazing, and is so diverse it is easy to find great people working by your side.

Cons

Only a con, as this is a constantly changing environment, sometimes you can feel a bit lost. but ultimately it is pe price to pay for working in an exciting and growing company.

Booking.com Response

Hi and thanks for your review and rating. I promise that we will keep trying to become an even better place to work. I agree that change and growth are non stop and that can create challenges and pressures but what a nice problem to have. Working in a business that is stagnant and not growing is a lot less fun I am sure. Thanks again Ryan

Viewing 7156 - 7158 of 7,599 Reviews

Jobs at Booking.com

Account Manager - Berlin

Germany

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Account Manager - Hamburg

Hamburg

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Localisation Lead - Bulgarian, Estonian, Latvian & Lithuanian

Berlin

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Account Manager - Frankfurt

Frankfurt am Main

View job