Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

79% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (178) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 630 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 578 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 527 reviews)); "Great place and colleagues that helped me throughout my internship" ((in 518 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 352 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 473 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "No career opportunities in Zagreb" ((in 67 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

Booking.com reviews

4.0

79% would recommend to a friend

(7,604 total reviews)

Glenn Fogel

69% approve of CEO

67% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,604 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,604 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews

4.0

Nov 3, 2015

Customer Service Executive

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

The community, and people that work here are great. Some of the managers really want to see you grow.

Cons

Very strict with attendance, and not very flexible with scheduling needs.

5.0

Nov 3, 2015

Operational Team Leader

Operational team leader brazil

Recommend

CEO approval

Business Outlook

Pros

- Great HR policies; - Great career development, a lot of support from the company.

Cons

Since the company is already well-developed, in some local offices there weren't many opportunities.

4.0

Nov 2, 2015

Great Work Environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Global community, good compensation, enough facilities. All the people are very friendly. I can enjoy even private time with coworkers.

Cons

How to develop your career or build comfortable working environment depends on whose team you are work with.

Viewing 7096 - 7098 of 7,604 Reviews

Jobs at Booking.com

Account Manager - Berlin

Deutschland

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Account Manager - Hamburg

Hamburg

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Account Manager - Frankfurt

Frankfurt am Main

View job

Localisation Lead - Bulgarian, Estonian, Latvian & Lithuanian

Berlin

View job

Booking.com

Booking.com reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Customer Service Executive

Operational Team Leader

Great Work Environment

Jobs at Booking.com

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