Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 641 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 583 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 531 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 526 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 347 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 470 reviews)); "Bad managers are very bad" ((in 254 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 64 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,608 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,608 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Oct 12, 2018

Good working environment, not a lot of growth

Partner content specialist

Recommend

CEO approval

Business Outlook

Pros

Great perks and organization environment

Cons

If you're not in Amsterdam, you have limitations on your professional growth.

4.0

Oct 11, 2018

Going Places...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Forward thinking Developing ground transportation Huge changes implemented in my tenure One of largest Tech firms in UK Good range of benefits LinkedIn Learning and in-house training platform Huge commitment at Manchester location for the future Satellite sites demonstrate huge growth, which can only increase

Cons

Technical infrastructure sometimes prevents smooth journey for employee and customer Management and employee expectation not always in line Functions of business don’t always interact cohesively eg. Engineering-Bus.Operation Complex product

Booking.com Response

Appreciate the comments, thank you! Firtstly, I'd like to thank you for the 8 years of service that you've given us, you will have seen a lot of changes in that time! We pride ourselves in trying to do things as well as we can, and I’m pleased you recognise our commitment to our people & our city, Manchester. We know we’re a complex product which is a double-edged sword, but I know our CTO, Gavin is working on the tech infrastructure, so keep watching this space. The “blue sky” vs realism is always a balancing act, I hear you and I would encourage you to take up opportunities to discuss this more with your Manager or one of our people team, please. Grateful that you’ve acknowledged our colleagues and environment and hope you’ll stay with us for years to come, there are exciting times ahead. Cheers, Ryan.

5.0

Oct 11, 2018

Company of Values and Ambitious

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Company with values Company that seeks growth wonderful people at all levels

Cons

processes need to be streamlined, should have a better communication within departments to improve customer experience

Viewing 6991 - 6993 of 7,608 Reviews

Jobs at Booking.com

Account Manager - Berlin

Berlin

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Account Manager - Frankfurt

Frankfurt am Main

View job

Account Manager - Hamburg

Hamburg

View job

Localisation Lead - Bulgarian, Estonian, Latvian & Lithuanian

Berlin

View job