Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (725) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 622 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 578 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 530 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 519 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 354 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 481 reviews)); "Bad managers are very bad" ((in 262 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "No career progression at all" ((in 72 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,592 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Sep 6, 2016

Customer service at B.com - great colleagues, poor management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work with fantastically intelligent and nice people A company with a great top-management team and great values Very pleasant office environment Lots of freedom at work Occasional perks Multilingual and multicultural

Cons

Very little chance of getting promoted, although management keeps promising that's a viable option Low-level management seems to be very busy with their own intrigue and power struggles Very little correlation between actual performance and how you're being treated by management Low-level management repeats a mantra of being clear and transparent, but rarely delivers

5.0

Nov 7, 2014

Great Environment and plenty of career opportunities

Team lead

Recommend

CEO approval

Business Outlook

Pros

Great people, managers focused on developing your skills, possibilities to travel around, lots of incentives and great corporate values.

Cons

Targets for incentives are not always achievable and this creates a lot of pressure. Salaries are not competitive especially for 2nd and 3rd levels.

4.0

Jul 13, 2024

Never ever

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

The food was nice but environment was different

Cons

Big name, yes very big name.

Booking.com Response

Thank you for sharing a few words here. We are glad to hear that you are having a good experience at the company in general. Your feedback and advice to the management is appreciated. Please know that we continue to listen and invest in our employees to offer them a rewarding career experience. Wishing you success with your career at the company and thank you for being part of the journey. The Booking.com team

Viewing 67 - 69 of 7,592 Reviews

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