Booking.com reviews

Managers. Due to huge growth the company started hiring and promoting the wrong people. Low and middle managers are underqualified and are not just overstretched but they simply don't even necessarily understand what's expected of them. You can actually witness people fleeing away from teams with incompetent team leads who would either cause significant impairment in the fuctioning of the team or weren't able to solve any of the existing problems. Speaking up to the relevant higher level managers unfortunately does very little, as they are overloaded with too many teams, thus they end up having little or no time to solve actual issues. So you're pretty much stuck. Additionally, some product managers have been losing focus, and instead of trying to help the user, they are making up projects that they 'think' is great - it's very demotivating to work on ideas you don't believe in. Also, they have weird and not transparent ways of dealing with long term mental illnesses and burnouts. Pay is not super generous either.

Quarterly bonus is based on metrics that keep changing which wouldn't be a problem except no one in the company has figured out a way to measure the metrics your bonus is based on and the whole process is weighted against you. Lots of favoritism from the top down. If you don't play the kiss up game, you don't advance in the company. That is the bottom line. very little opportunity for advancement in Customer Sevice. Company demands flexibility and adherence to their policies but is completely inflexible when considering requests for shift modifications..either temporarily or permanently. Overtime is often mandated during peak seasons. Pay is below standard for the type of job and location. Company has no consideration for work life balance and management acts like you ought to be lucky that you even have a job.