Booking.com reviews

4.1

80% would recommend to a friend

(7,608 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,608 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
3.0
Oct 12, 2017

WAS awesome...

Recommend
CEO approval
Business Outlook

Pros

Free lunch. Modern office.

Cons

Used to have great working culture and an awesome formula for success. Now mainly focusing in meeting targets and making HQ and shareholders happy and sacrificing high contributing long term employees in the progress. Kee Koolen is the best Booking.com CEO do far. Former CMO Arthur is highly admirable too. After they both left, the company is lacks vision and most of the new leadership are just capitalist executives and former management consultants with no passion for the travel business, interested only in filling up their own pockets. Used to have a bottom up problem solving approach. Hired Darren Houston and he started introducing top down way of doing things. Used to empower employees. Used to focus more on developing employees. Used to be a warm and friendly place to work. Senior leadership is not interested in identifying problems and addressing them. They just want to keep HQ happy and meet targets.

1.0
Jun 3, 2017
Recommend
CEO approval
Business Outlook

Pros

Ability to utilize my foreign language skills.

Cons

I did not get credit for cleaning up after other agents' incomplete work, which affected my stats. I resolved several customer service issues due to overbooking of accommodations. When I tried to escalate issues, in order to maintain my stats, I was reprimanded. It was a no-win situation. Some of the internal language lines were continually unavailable, when I tried to transfer calls in other languages.

2.0
Dec 16, 2016
Recommend
CEO approval
Business Outlook

Pros

-Great people -Cool office environment -Data oriented company if that suits you

Cons

-Low pay -Not much room to grow, flat hierarchy -Little guidance from managers on things off Booking.com platforms

Viewing 619 - 621 of 7,608 Reviews

Glassdoor has 9,159 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.