Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

79% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (178) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 639 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 584 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 528 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 516 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 346 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 476 reviews)); "Bad managers are very bad" ((in 258 reviews)); "Lack of company vision and poor leadership" ((in 103 reviews)); "No career opportunities in Zagreb" ((in 64 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 64 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

Booking.com reviews

4.0

79% would recommend to a friend

(7,605 total reviews)

Glenn Fogel

69% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,605 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews

5.0

Oct 29, 2024

Great working conditions

Data engineer

Recommend

CEO approval

Business Outlook

Pros

- Incredible benefits, also promoting its values - Very helpful people, you can ask anyone any question - Amazing office, 3 floors serving 3 different foods, incredible location and view - Valuable work, effecting people's lives - Hybrid working possibility - Always challenging work, you have to better yourself everyday - Very cool events, check Booking.com connects

Cons

- Too big, hard to get accustomed to your work but people give you enough breathing room - On call hours (is both a pro and a con)

Booking.com Response

1y

Hi, thank you for taking the time to share your review here. We are glad to hear that you appreciate the working conditions and find the work to be of value to people’s lives. Your feedback is valuable to us as well. Thank you for being part of our journey so far, and we wish you continued success with your career at the company. The Booking.com team

5.0

Oct 29, 2024

Good

Partner services specialist

Recommend

CEO approval

Business Outlook

Pros

Good for long term future.

Cons

Layoff unexpectedly even for satff who have worked for 10 years

Booking.com Response

1y

Thank you for taking the time to reflect on your time at Booking.com. While it is unfortunate that our collaboration has come to an end, we’re happy to see that you can do favorably. Thanks again, and we wish you all the best for the future. The Booking.com Team

4.0

Oct 28, 2024

Really nice culture

Account manager

Recommend

CEO approval

Business Outlook

Pros

Culture was great Employee benefits was really good Jobs are well defined and there was good work life balance

Cons

A bit slow to change

Booking.com Response

1y

Thank you for taking the time to write a few words about your time at Booking.com. We’re happy to see that this has been a positive and rewarding one, and that you felt right at home. We’re always looking for ways to improve the work experience of our employees further, however, and appreciate the feedback you’ve provided us with as well. Thanks again, and we wish you all the best for the future. The Booking.com Team

Viewing 604 - 606 of 7,605 Reviews

Jobs at Booking.com

Account Manager - Berlin

Berlin

View job

Account Manager - Frankfurt

Frankfurt am Main

View job

Account Manager - Hamburg

Hamburg

View job

Localisation Lead - Bulgarian, Estonian, Latvian & Lithuanian

Berlin

View job

Booking.com

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