Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

79% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 610 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 579 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 540 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 522 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 368 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 471 reviews)); "Bad managers are very bad" ((in 256 reviews)); "Lack of company vision and poor leadership" ((in 104 reviews)); "No career progression at all" ((in 72 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.0

79% would recommend to a friend

(7,606 total reviews)

Glenn Fogel

69% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,606 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Jul 25, 2012

Use it to gain experience

Account manager

Recommend

CEO approval

Business Outlook

Pros

Global company culture will increase your network, gathered so many friends worldwide after few years of working here!

Cons

No loyalty from company. When required to venture into new country markets, will package a good remuneration deal to lure you in. After 1 or 2 years into the job, management will hire cheaper locals who know nothing about company culture or product. Just because new inexperienced locals are cheap. And void your contract the next year. Or kill your morale by removing sick leave. No maternity leave for females. No advancement opportunities because your local manager is earning even lower than you! Company is not concerned that you exceed your targets, they just want to save on manpower costs.

1.0

Feb 10, 2022

Terrible Company

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Quarterly Bonuses, great medical, fitness reimbursement program.

Cons

Will discard you and replace you with EPS agents, does not care about it's employees, micro management, low pay .

2.0

Dec 11, 2020

Micromanagement hell

Engineering manager

Recommend

CEO approval

Business Outlook

Pros

Most of the people that work on the company are amazing, have even had the opportunity to work with some Amsterdam people - not just the Manchester side and most are very nice people who care deeply for their job. There's a bunch of perks - terribly badly advertised - which can be used and having a yearly bonus is always a good thing but definitely not enough with remuneration (more on that later). The tech you work on can vary wildly, but some of the teams do some very interesting stuff but you may end up working on the legacy parts of the company which I have no description to it other than hell.

Cons

- There is next to no autonomy. Teams don't get to choose what they will focus on, people gets removed and added to the teams like it or not and as a manager I get 0 say over any of it. Managers are there to "report back" but the reality is your opinion doesn't matter unless you're a director or above. - Salaries are well below the market average. Engineering Managers are easily 15-20k under market standards, don't get me started about developers. Unless you have newly joined or come with some better negotiating salary so you're good then. Being in the company for more than a year is NOT rewarded. - Roadmaps are driven top down. I'm not a product manager but if I was one I would not want to work on this side. I don't know how it works with Amsterdam but in Manchester roadmaps are presented to the team and PMs just have to do whatever they can with it. - No manager autonomy (cont). As a manager I can't decide much around my teams, no salaries, no notice periods, hell I sometimes I don't even get to interview people coming into my team. How are you supposed to do anything is beyond me. - Even though there's a lot of talk about feedback culture, feedback when applying for internal promotions is next to none and you move up if you know the right people.

Viewing 586 - 588 of 7,606 Reviews

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