Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

79% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 610 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 579 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 540 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 522 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 368 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 471 reviews)); "Bad managers are very bad" ((in 256 reviews)); "Lack of company vision and poor leadership" ((in 104 reviews)); "No career progression at all" ((in 72 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

Skip to content Skip to footer

Notifications

Booking.com

Part of Booking Holdings

Booking.com reviews

4.0

79% would recommend to a friend

(7,606 total reviews)

Glenn Fogel

69% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,606 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Apr 30, 2013

It is a miracle to get a permanent contract

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

International company, multicultural with lots of great colleagues from all parts of the world

Cons

It looks like the company is growing because they constantly hire people, but it is only to kick out the ones that after 3 temporary contracts should receive a permanent one (according to the Dutch law). The salary is very, very low, illogical promotions for unskilled people without any experience, bonus target that doesn't deserve even a word commenting it. If you apply for job there and you don't receive any response, this is a "normal" practice, somebody hasn't liked your CV for some reason. If you get a mail after all, it is only to tell you how you are not the right person because there is somebody muuuuch better than you. This is not true, there is somebody who the "team-senior-second team- leader" likes more. They are not giving you a permanent contract and even have the guts to ask you why you're leaving the company?!!! They treat you like a dog, counting on the endless foreigners coming to Holland and ready to give everything in order to work.

2.0

Mar 8, 2013

Poor pay and questionable management practices made up for by some nice employees

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Mostly nice mix of international colleagues Many training opportunities Cafeteria and social element. End of year party in Amsterdam is great. Not too formal (dress code etc.)

Cons

Seems to follow pure capitalist US style. Huge CEO pay and profits contrasted against poor salaries at lower levels. Various disappointing behaviour from middle management. Questionable practices with multiple 'trial periods', punitive sick day system, etc. Lot's of buzz words and hype. No corporate social responsibility or environmental program. Multiple interviews for even the most basic position.

2.0

Oct 12, 2012

Started pretty well, ended pretty bad.

Perl developer

Recommend

CEO approval

Business Outlook

Pros

One of the biggest pros to work at Booking.com, at least when I was there, was the people. At the time, we had a pretty strong leadership.

Cons

When I left the company, most of the leaders had left the company as well. At that time, the company lost its focus. The management started to add layers and layers of bureaucracy but still called it a "flat structure." At the time, there were Team Leaders, Über Team Leaders and Senior Team Leaders, making it clear that a hierarchy did exist. Most of these weren't able to manage people (even though many of them were great developers) what led to a great frustration. I've seen plenty of team leaders step down because they weren't valued, even if they gave everything they had to help the company. In the other hand, many yes-saying people just moved to the top of the food-chain.

Viewing 583 - 585 of 7,606 Reviews

Jobs at Booking.com

Account Manager - Berlin

Berlin

View job

Account Manager - Frankfurt

Frankfurt am Main

View job

Account Manager - Hamburg

Hamburg

View job

Localisation Lead - Bulgarian, Estonian, Latvian & Lithuanian

Berlin

View job