Booking.com reviews

4.0

79% would recommend to a friend

(7,603 total reviews)
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Glenn Fogel

69% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,603 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
4.0
Dec 10, 2024

Great experience

Recommend
CEO approval
Business Outlook

Pros

Young and vibrant place, many perks and benefits for employees. Social activities to support team building are encouraged.

Cons

Long shifts, which are not always convenient in terms of life and work balance.

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Booking.com Response
1y
Hi, thank you for taking the time to look back on your time at the company. We are pleased to hear that you found it to be a great experience, and that the workplace environment, benefits and social activities all contributed to your overall sentiment. Your feedback regarding the shifts and the effect on your work-life balance is valuable and appreciated as well. Wishing you the best with your career. The Booking.com team
4.0
Dec 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Benfits, socials, staff initiatives, pay

Cons

Sometimes can be micro managed, no say in own performance evaluation at the end of year

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Booking.com Response
1y
Hi, thank you for your review. We are glad to hear that you find it a great company to work for, and that the benefits and your salary contribute to your overall positive sentiment. Your input regarding the evaluation process is important to us and noted. It is unfortunate to hear that our existing policies have not added towards your positive experience. Please note that we take such matters seriously and recommend that you reach out to your manager or HR representative to discuss your feedback in more detail. Thanks for being part of our journey, and we wish you success at the company. The Booking.com team
3.0
Dec 9, 2024

Whatever

Recommend
CEO approval
Business Outlook

Pros

Great company. Customer service is tough. Still book through them for hotels but don't use the CSR unless I have to

Cons

Lots of high expectations for numbers. Emphasis on customer care. It was okay but a lot of favoritism for promotions.

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Booking.com Response
1y
Thank you for taking the time to look back on your time at the company. We are pleased to hear that you found it a great company to work at. At the same time, it is unfortunate that our internal work structure and processes did not have a positive influence on your work experience during your time at the company. Please know that we have a clear policy on favoritism and a strict policy on internal promotion in our code of conduct. Misconduct of these policies are not tolerated and will have consequences. While you have already left the company, if you still feel the need to report any issues you experienced, we encourage you to contact our confidential 24-hour Ethics & Compliance hotline. The hotline is available to former employees as well, as all reports from current and former employees are investigated thoroughly. Wishing you all the best with your career. The Booking.com team
Viewing 535 - 537 of 7,603 Reviews

Glassdoor has 9,152 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.