Whatever - Customer Service Booking.com Employee Review

3.0
Dec 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Great company. Customer service is tough. Still book through them for hotels but don't use the CSR unless I have to

Cons

Lots of high expectations for numbers. Emphasis on customer care. It was okay but a lot of favoritism for promotions.

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Booking.com Response
1y
Thank you for taking the time to look back on your time at the company. We are pleased to hear that you found it a great company to work at. At the same time, it is unfortunate that our internal work structure and processes did not have a positive influence on your work experience during your time at the company. Please know that we have a clear policy on favoritism and a strict policy on internal promotion in our code of conduct. Misconduct of these policies are not tolerated and will have consequences. While you have already left the company, if you still feel the need to report any issues you experienced, we encourage you to contact our confidential 24-hour Ethics & Compliance hotline. The hotline is available to former employees as well, as all reports from current and former employees are investigated thoroughly. Wishing you all the best with your career. The Booking.com team

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
3w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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