Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

79% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (178) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 642 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 595 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 535 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 526 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 354 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 472 reviews)); "Bad managers are very bad" ((in 260 reviews)); "Lack of company vision and poor leadership" ((in 106 reviews)); "No career opportunities in Zagreb" ((in 67 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 56 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.0

79% would recommend to a friend

(7,602 total reviews)

Glenn Fogel

69% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,602 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Dec 17, 2024

You're a number, nothing else

Customer service partner specialist

Recommend

CEO approval

Business Outlook

Pros

Good salary, professional development and opportunities

Cons

They don't care about your well-being. After selling the customer service to ane external company, the level of the service offered has dramatically dropped

Booking.com Response

Thank you for sharing your thoughts with us and bringing your experience to our attention. While we appreciate your positive remarks regarding the salary, professional development, and opportunities, we are sorry to hear about your experience related to the decisions made by the leadership team as it does not reflect the values of our company. We are committed to offering all our employees a rewarding career experience where all ideas are welcome, and everyone feels heard and seen. Therefore, your feedback is important to us and noted. If you feel the need to discuss your concerns further, we recommend you schedule a meeting with your manager or HR representative. We wish you all the best and hope your overall experience will improve as soon as possible. The Booking.com team

4.0

Dec 17, 2024

Good for development

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Invests in employees and skill improvement with focus on long-term growth. Teaches good working techniques that are translatable to other roles. Good company for young professionals.

Cons

Pays less than similar roles at other companies. Internal promotions have limited openings and are highly sought after/competitive.

Booking.com Response

Hi, thank you for taking the time to look back on your time at the company. We are pleased to hear that you found it a good place that invests in employees and a starting place for young professionals. Your feedback regarding the salary and internal promotions is appreciated as well. Please know that we have taken several steps in promoting employee development and revamping our training and development practices to offer more promotions and career growth opportunities within the company. Thanks again for sharing your experience with us, and we wish you all the best with your next career move. The Booking.com team

2.0

Dec 13, 2024

Ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nothing to be honest really

Cons

Too many. That place was toxic

Booking.com Response

Thank you for sharing your perspective with us. It is unfortunate to hear that our internal structure and ways of working did not have a positive influence on your work experience during your time at the company. We are sorry to hear about your experience as it does not reflect the values of our company. While you have already left the company, if you still feel the need to report any issues you experienced, we encourage you to contact our confidential 24-hour Ethics & Compliance hotline. The hotline is available to former employees as well, as all reports from current and former employees are investigated thoroughly. Wishing you all the best with your future career. The Booking.com team

Viewing 529 - 531 of 7,602 Reviews

Jobs at Booking.com

Account Manager - Berlin

Deutschland

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Hamburg

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Account Manager - Frankfurt

Frankfurt am Main

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Localisation Lead - Bulgarian, Estonian, Latvian & Lithuanian

Berlin

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