Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

79% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (178) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 642 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 595 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 535 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 526 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 354 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 472 reviews)); "Bad managers are very bad" ((in 260 reviews)); "Lack of company vision and poor leadership" ((in 106 reviews)); "No career opportunities in Zagreb" ((in 67 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 56 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

Booking.com reviews

4.0

79% would recommend to a friend

(7,602 total reviews)

Glenn Fogel

69% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,602 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews

3.0

Dec 18, 2024

Lack of support for new starters

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Great to build customer service experience, and dealing with really difficult customers

Cons

Training was done remotely in a group of 20+ people. Not a lot of 1-2-1 training which made asking for help quite nerve wracking. After completed training I was put live on the phones while my manager went on annual leave. As it was fully remote I had to essentially message other teams managers for support. Customers would swear at you over the phone and latet be rewarded with discounts by managers to calm them down. Wrap-up time for calls would be monitered and questioned if deemed too long.

4.0

Dec 18, 2024

Good company if you are in a right team

Engineering manager

Recommend

CEO approval

Business Outlook

Pros

Good company if you are in a right team. Work life balance if correct team bottom up and top down

Cons

Learning may be slower, as opportunities may be less compared to other Amsterdam tech office.

5.0

Dec 17, 2024

Great Culture

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Opportunities to work with fun colleagues from different backgrounds

Cons

repetitive job can be boring sometimes.

Viewing 526 - 528 of 7,602 Reviews

Jobs at Booking.com

Account Manager - Berlin

Germany

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Account Manager - Hamburg

Hamburg

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Account Manager - Frankfurt

Frankfurt am Main

View job

Localisation Lead - Bulgarian, Estonian, Latvian & Lithuanian

Berlin

View job

Booking.com

Booking.com reviews

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Lack of support for new starters

Good company if you are in a right team

Great Culture

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