Booking.com reviews

4.0

80% would recommend to a friend

(7,600 total reviews)
avatar

Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,600 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Oct 9, 2018

Quantity Over Quality

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice friendly people, free lunch every day, swap shifts and 25 plus holiday days, benefits of money off hotels.

Cons

A mixture of email and phone work, helping with customers issues after booking. Very target driven for customer service satisfaction and quantity. As time went on, it was clear that the less time you spend with the customer had more relevance than actually really resolving their issue, sadly this wasn't for me.

2.0
Sep 22, 2018

Terrible management in London

Recommend
CEO approval
Business Outlook

Pros

Nice office location, travel benefits

Cons

Team Leaders in London office are a joke, they are incapable and have zero knowledge about their own department’s procedures. All management decisions are made by one person and are unappealable. Team Leaders who have sexual intercourses with agents often get promoted to even better positions and higher management always seems to be unaware of that, surprisingly. Wrong people get promoted to positions for which they lack skills and experience and that clearly reflects on the quality of daily operations. Many of the Seniors are also inadequate and have very little technical knowledge, yet they misteriously pass their probation while others are stuck for ages in their “interim” role. The food in the canteen is of very bad quality and is unhealthy. The entire career progression system is based solely on networking and the wrong people are rewarded.

2.0
Sep 9, 2018

accommodation service executive

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

monthly company parties on a fridays friendly , international colleagues

Cons

stupidly strict KPIs they want to know even when you go to the toilet managers seems to be in some kinda illusion unless you friends with management no way you get promoted

Viewing 400 - 402 of 7,600 Reviews

Glassdoor has 9,149 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.