Booking.com reviews

- It’s almost impossible to ever get the holidays you want (“computer says NO”) - sickness policy is too strict and does not respect medical and personal needs of the individual person - time spent at the toilet is measured and you get told off if you stay more than 10 mins - the “free” food they serve at the canteen is unhealthy and smells/tastes bad - team leaders do not have any knowledge, be it technical or operational - senior management is selected with apparently poor criteria and recruitment process is not transparent - all feedback you offer to management goes wasted, and if they don’t like you they make sure they find a way to sack you or to make you leave - very difficult to get through seniors for support - different team leaders treat their staff very differently in the same office, and be prepared to change yours every 2 months

Where do I even begin. I was a customer service executive, and they say they focus more about on-call behavior rather than metric goals, HOWEVER, do not believe this. The job is very metric driven, and the team leads pressure you to meet those goals. Over the last 6 months, the bellevue office has gone through some drastic changes that made employment unbearable. Changing the pay structure and so on. After 6 months, you are eligible for advancement, but you won't get it. Some customer service executives had been there 2 plus years, and no promotion. The room to move up is small, and the job is just demeaning. People yelling at you on the phone for a problem you didn't cause is not a way to spend your day. Do yourself a large favor, and apply somewhere else, like Expedia.