Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Apr 6, 2016
Recommend
CEO approval
Business Outlook

Pros

Of of the main pros is the work colleague.. this is if you have people you get along with in your team. Another good thing about the company is that they offer you free lunch, discounts on hotels and the monthly office parties at a local pub.

Cons

The company feels like a kindergarten for grown-ups. They monitor every single move you make. They don't value your work enough and keep talking about hitting targets, which are clearly impossible to hit, as we didn't even hit it as a team globally in the past quarter. It is getting more and more busy and we are extremely understaffed. This results in more pressure and work load. They have to understand that we are human beings and not machines. In the beginning they keep telling you that there are great possibilities to develop within the company, but when actually wanting to apply for another position they 'advise' you not to. If you hear that, just forget about going further ahead with your application, because they will never take you for another role. They want to keep you in CS for as long as possible...and that's why people keep quitting. It is okay for a little while if you want a monthly income or have other commitments, but definitely nothing for long.

2.0
Oct 12, 2014

Smoke and mirrors

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good healthcare benefits, flexibility, nice people, interesting business

Cons

Egos abound in this company. If it weren't so uncomfortable it would be amusing. It's all smoke and mirrors folks. If you drink the Kool-aid you'll be okay for a while, until you realize that what you are being told could not be further from the truth. You WON'T get promoted unless you are friends with the right people. You will NEVER earn as much as you would at another OTA. Keep your head down, your mouth shut and find another job ASAP. It's nice to have free lunch once a month and bar hop on the company but what does that do for your quality of life?

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Booking.com Response
11y
Management development is a key area of investment for the company as we work hard to try to manage our growth. Thanks for your comments which help us get stronger.
1.0
Apr 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Salary, office, Amsterdam and lot of smart and friendly people from all over the world.

Cons

It all depends on your team. Some teams are really nice but most of the teams work on super boring and uninteresting stuff with horribly low quality code, some teams are super toxic and this is allowed by bad, inexperienced and unethical management. Everything related to ethics and code of conduct is only here for marketing. We have to spend hours watching mandatory compliance training. But I was victim of harassment, defamation and then retaliation when reported (the author was friend with our manager), and HR and compliance sided with manager, removing conversations from our communication tool that I pointed as proof of defamation, took 3 months to finish their "investigation" and at the end did nothing. The bully and the manager got promoted less than a year following my report. Performance evaluation, be it good score or bad score, promotions and sanctions are mostly about politics. It is a place where it is not safe to speak your mind as you are risking retaliation. Your compensation depend on your performance score. The process is really bad with no clear expectations, it is all vague and subjective and at the end of the day it is just a forced ranking in disguise, where 70%++ of people will get an average score and cannot be promoted for at least 1 year and without any concrete reasons given, that is just the default score.

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Booking.com Response
6y
Thank you for sharing your feedback and we were sorry to hear about your experience here with us. This is certainly not the colleague experience we are striving for. We take reports of harassment seriously and we're disappointed to hear that you feel you have been exposed to this behaviour in your office. Please contact your HR Business Partner or our compliance helpline if you wish to make a complaint – your call will be completely confidential. We also want to assure you that every report of harassment is fully investigated. Due to confidentiality, we aren't always able to provide updates back. In your situation it sounds like it took a long time. We are assessing how we can better communicate any developments in the future. Please know we take your concerns about management seriously and that we have a clear policy on favouritism and strict policy on internal promotions in our code of conduct. Misconduct of these policies are not tolerated and will have consequences. In fact, we have already taken many steps to ensure everyone is assessed fairly and consistently. We want all our colleagues to enjoy the same opportunities for growth and development and we are making significant investments in our manager training to help ensure fairness and consistency (and to be less exposed to the perceived "pot luck" you are referring to - meaning how your career progresses based on which team you join). If you would like to know more about what's being done, or would like to voice your concerns directly, please feel free to contact us. These are challenging times for our industry and at Booking.com. While we are striving to do our best and our values should shine through everything we do, we are sorry to see that your experience has been different. We are here if you want to discuss it either in person, or anonymously through our helpline. Thanks again for your feedback. The People Team at Booking.com
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