Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Apr 18, 2018

Decadent monopoly

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company is good for people coming from non-EU as a chance to live and work in a normal country. As the company is still considered big and successful it makes sense to have it on the resume. There is chance to learn how “big” companies work and gather experience. There are perks such as free lunch, monthly and yearly parties, but they are considered part of the total package (reduced from your salary). Many people complain that salaries are low, but if you look at total compensation per year it is about average.

Cons

As software developer is impossible to get work done, especially in frontend. Coding and software suddenly are least important part of your job here, no idea why are we interviewed you for it in the first place. You are encouraged to “communicate” and “think about customer” every day, which actually translates to “figure out how to make some sense out of this chaos we made here”. That is both in code and organizationally. There is constant pressure from product owners to improve the metrics and little creativity is left for people. Quarter after quarter there is panic in product organization to find ways to improve the metric. Metric, which is deeply broken, misunderstood and manipulated to create image of success. There is very little thinking on the long term product vision or the real customer needs. Development work is repetitive and uninspiring so many people feel low and demotivated. Frontend basically re-implements the same website for years now! Work conditions are crowded and noisy open spaces, impossible to get any concentration for actual work. There are literally hundreds of people working on same web page so chance of error and degree of conflict is high. What about testing? Naah.. that is not agile enough. Tasks are tiny and not challenging, you have to maintain impression of velocity and quality of code is nowhere. There is lot of A/B testing to “measure customer impact” but in fact it also prevents tech teams from making serious damage to the company, which they would, due to general incompetence and lack of inspiration. As these tests can turn bad or don’t make a difference, you can just revert your hard work back. Delete, that is. Basically we “learned a lot” and you could have better stayed at home. People in tech get tired after 6 months of doing many tests each day, and they start to look for a way out. Either promotion or they want to move to different team hoping it is better. It is not. Some people also misunderstand this concept and try to achieve velocity what is expected hoping for high rewards, but chance of burnout is high. As leader and manager it is possible to make progress, but it is not related to your effort or quality of work, it is related to circumstance and politics. If you are working hard you are wasting your time. It very much depends if your department is growing and relationship with your manager. Once you get promoted to lead or manager there is ton of repetitive work, performance calibration, administration and reports. There is actually very little meaningful work to do, unclear goals and limited chance to influence things. You will find your team members troubled and have difficulties and most of the time you will be their counselor helping them to preserve sanity in this organization. You will not have any good answers to give, and will be expected try to persuade your team member he is not seeing things right, and that this is actually a great company, it’s just they need to change. You may beat yourself to deliver on some vague project goal, and it will not be appreciated. Actually you can do exactly nothing, and it will be okay, nobody cares, as long as all the reports are made and placed in correct folders. Decisions are made on the top in the leadership team or in the product organisation, who knows, and you just execute the “vision”. Lot of the management work is to communicate unpopular bad decisions that someone else made, or “clarify” changes you don’t always believe in. All the good news will be shared from the higher level, you will just get the dirt. In recent times HR has recognized these problems and started to take over the core of the management by trying to fix it, by turning everything into a process, it is ridiculous, and as a manager will make your work even less meaningful and relevant. To reach the senior management is game of politics and tenure. If you have joined the company 10 years ago there is high chance you can be in senior leadership or being a principal. It is not related to capacity, education or work ethics. If you have obvious qualities, ethics and potential you will be marginalised and given something to grind in the corner. These people are jealous and sensitive to healthy competition. Leadership is incapable of delivering on promises, even the interesting projects that have actual potential get somehow ruined by incompetence and we have another case of “learning from failure” aka “we learned a lot”. Chance to work on anything interesting or fun is very low. Job satisfaction depends on how well you play the game. For most techy people job is very boring and frustrating running in circles aka “work horses”, which is what you are actually expected to do. Culture wise company suffers from rapid growth and dissolution of ethics. People initially are implicitly made to believe that they can make it and get rich fast as the company notably gives ridiculous high rewards, but in reality you better be in the “club” of the “right” people. Bias towards certain ethnicities and nationalities is high. There are many problems and there is very little real action on those and accountability for making things better. There are some presentations that the company “cares”, such as all hands, fish bowls and etc., but the topics discussed and proposed solutions evaporate from present leaders as soon as the meeting ends. Follow up is not done. The only discussion might be on how to manage the noise and find out the sources. As an employee, you may temporarily feel better after such a meeting, yet to find same topics and discussion repeat in 6 months. In 5 years I have never seen anyone get fired or de-ranked for incompetence, or failing to deliver, but promoted to different project, yes. It seems that there is little capacity to think critically and maintaining status-quo is encouraged. You can benefit a lot if you have talent to explain same things over and over and make it look like progress! People are great once they join everyone is very enthusiastic, until they realise that reality differs from what is served. Disappointment and frustration hit around after 2 years when many people leave, so there is constant churn in tech and general sense of instability. Sense of chaos is made worse by constant re-orgs which don’t change anything other than giving some people chance to take some positions or make someone look better - that is it. There is no measure of success, no accountability, and they never got rolled back even if it was obviously making things worse. Not a single time. What makes this company a lost case is difference between sad reality and how some of higher leaders talk and think. There is no critical judgement or decency, as you will find inflated egos trying to rationalize their narcissism and find approval for it from others. If you are onboard with that you have a great future, you just have to stomach it somehow. Announcements, all hands, and deep dives are meaningless, as it becomes obvious how many layers of manipulation and dodgy logic are smeared on top of some of the carefully crafted propaganda messages. The sane and decent people don’t last long here, now the only question is how each one normal person deals with this reality, and how one should proceed with their unfortunate life.

2.0
Feb 28, 2018
Recommend
CEO approval
Business Outlook

Pros

Free lunch and coffee Nice office

Cons

Company advertises themselves to be laid back, playful and as a company who cares about the people who work for them, but really they are focused on nothing but numbers and making money. The targets at this company is absolutely absurd. You will be told off for getting up to grab water after 5 hours straight on phone. The scheduling is very unfair and poorly planned. Some people have to be on phone for their entire shift, whereas others get to only answer emails. This is something that has been brought up by CS-executives everyday, but nothing changes. It is not healthy and messes up your mental health. You have to be a robot to do this job without going out of your mind. Seniors are rude and don't actually want to help you

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Booking.com Response
8y
Thank you for bringing these points up with us. At Booking.com, we value creating a friendly, supportive work environment that encourages continuous growth. We’re sorry that this wasn't your experience with us. We’ve gone through a period of accelerated growth and while it’s exciting for us to move at the pace we’re going, we can see how it may have put high-pressure demands on certain Customer Service team members and processes. We want to succeed as a team, so we’re committed to addressing your concerns and ensuring this doesn’t happen to others. We’re also reviewing and refining our recruitment experience to ensure we’re clear about who we are and what is expected when working here, as well as ensuring our managers are supported in balancing the needs of the business with the needs of those in their team. Though you’re no longer with us, we appreciate that you’ve shared your thoughts. We’ll be using your feedback to help us make sure Booking.com is always a supportive, fun and rewarding place to work. Many thanks, The People Team at Booking.com
1.0
Aug 25, 2016

Booking.Yuck

Recommend
CEO approval
Business Outlook

Pros

I enjoyed the yearly trip to Amsterdam and Christmas gift, the monthly team lunches and outings, snacks in the office, hotel discounts; however if I had a choice to trade all of that and have a higher salary I would! Free snacks and team lunches don't pay the bills. I enjoyed the people I worked with (except for the managers that currently work there) and have made some lasting friendships. The health benefits and RRSP contribution were great.

Cons

-Very low Salary -Phone system that tracks everything with TV monitors on the walls (just like a call centre except our office wasn't one) -Too much tracking (multiple Google docs for tracking everything you do. You spend so much time tracking that you lose time that you could be doing actual work!). If the managers were any good they would actually be more hands on in their job to see how hard the employees work instead of being out of the office or in meetings all of the time. -The job got boring quickly and there was not many job opportunities unless you want to relocate which not everyone does. -Too much brainwashing. They really force the Kool aid down your throat and try to change who you are. If someone is quiet during a meeting and doesn't have anything to share they say you need to be more visible and try to force you to say things. In my case if I have something to say then I will say it. If not, I am not going to talk just for the sake of talking. It also works in reverse, if you speak your mind and the managers don't like what you are saying you will hear about it later. One of the values is to challenge one another yet when you do it is held against you later. This is the reason why some people don't speak up at all. I used to really enjoy working in the Toronto office at Booking.com. In the last few years, there have been a lot of management changes and the current managers are terrible. The last 6 months of my employment, in particular, were literally unbearable. The current managers micromanage, nitpick on everything you do and are completely unprofessional. They are thankless and I constantly felt undervalued. Nothing was ever good enough for them. They were quick to point fingers and make assumptions instead of listening and getting all of the information first. I would still recommend the company to others as I have heard that there are lots of job opportunities in other countries and that people actually like their jobs and managers. I have no problem with the company but I would certainly never EVER recommend anyone to work in the Toronto Office. Most unpleasant office I have ever worked in. The fact that so many people have resigned in the last few months should say it all.

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