Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (726) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 640 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 568 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 534 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 533 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 360 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 483 reviews)); "Bad managers are very bad" ((in 257 reviews)); "Lack of company vision and poor leadership" ((in 103 reviews)); "Career opportunities are limited once you’re lower career level" ((in 70 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 64 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

Skip to content Skip to footer

Notifications

Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

May 20, 2025

Goid

Marketing

Recommend

CEO approval

Business Outlook

Pros

Good place to work yes

Cons

Sometimes hectic and not fun

Booking.com Response

Hi, thank you for your review. We are happy to hear that you find Booking.com a good place to work at, despite a sometimes hectic schedule. Let us continue this journey together. Wishing you continued success at your job. The Booking.com team

4.0

May 18, 2025

Standard workplace

Product manager

Recommend

CEO approval

Business Outlook

Pros

- Good talent, allows growth

Cons

- Layoffs just to increase profit

Booking.com Response

Thank you for your review. We are pleased to hear that you appreciate the talented people that work at the company, and that we offer career growth opportunities for our employees. Your feedback and perspective towards the layoffs is valuable to us and noted. Thanks for being part of this journey, and we wish you continued success with your career. The Booking.com team

5.0

May 18, 2025

High performance + People focused culture

Program manager

Recommend

CEO approval

Business Outlook

Pros

*Market leader with healthy financial performance --> Translates to growth opportunities, bonus, and stock price growth. *People focused culture --> The culture of Booking.com stands out for me. It's a culture that truly values people and a place where you can be yourself. *Product growth and AI --> The company is constantly looking to grow by expanding to new product lines or geographies. The company has also embraced GenAI actively. All of these present great learning opportunities. *Work life balance --> Atleast in Amsterdam, the company has a really good work life balance and flexible work options at the moment of writing.

Cons

*Limited vertical growth: While the growth of the company provides opportunity to work on a variety of projects, there is limited vertical growth at the moment. This is driven by a focus on making the organisation leaner after a spree of hiring during the post-Covid period. There has to be a very strong case for promotions at the IC level and over the last few years, promotions at the manager level have been minimal. *Dynamic environment: Given the growth and action oriented culture, you can experience significant change and initiatives. This might be challenging for those looking for a more stable and slower paced environment.

Booking.com Response

Hi, thank you for taking the time to write a thorough review of your 4 years of experience at the company. It gives us great pride to hear that you appreciate our focus in creating a welcoming workplace culture where all employees are valued. Our aim is to provide every employee a rewarding career experience where you can continue to learn and offer career growth opportunities. At the same time, we welcome your detailed feedback as well. In a period of growth and change, we are doing our best to provide our management team with the right tools for continuous improvement and stability. Also, please know that we continue to develop and revamp our training and development practices to offer more promotions and career growth opportunities within the company. We encourage you to keep monitoring our internal career site for opportunities that might match your interests. Thanks again for sharing your experience with us, and we wish you all the best with your job. The Booking.com team

Viewing 310 - 312 of 7,594 Reviews

Jobs at Booking.com

Localisation Lead - Bulgarian, Estonian, Latvian & Lithuanian

Berlin

View job

Account Manager - Hamburg

Hamburg

View job

Account Manager - Berlin

Berlin

View job

Account Manager - Frankfurt

Frankfurt am Main

View job