ADP reviews

3.8

71% would recommend to a friend

(22,318 total reviews)
avatar

Maria Black

81% approve of CEO

70% positive business outlook

ADP has an employee rating of 3.8 out of 5 stars, based on 22,318 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ADP employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

22K reviews
1.0
Apr 5, 2016

Sales Executive

Recommend
CEO approval
Business Outlook

Pros

great senior leadership in the US and solid company with good sales organization

Cons

Canadian operations lacking in senior leadership and outdated go to market plan, difficult implementation process and lack of customer focus. At market pay rates do not attract and retain top talent.

4.0
Apr 3, 2016
Recommend
CEO approval
Business Outlook

Pros

1. in the middle of an internal disruption. Being a 200 lb gorilla in the industry it recognizes that if it does not reinvent itself to stay ahead of its competition, insurgent companies like Workday will eat it alive like Netflix did to Blockbuster 2. There is a strong focus on understanding the customer and on User Experience 3. Product Management is a strong discipline/department at ADP

Cons

1. Trying to do to many things too soon 2. There are too many legacy technologies in use within ADP. Moving all of them to the new technologies is an arduous and challenging task

avatar
ADP Response
10y
Thank you for the caring review. We do understand the pain points with trying to grow and change in an ever expanding industry, while being as large as we are. We appreciate your insight.
3.0
Feb 24, 2016
Recommend
CEO approval
Business Outlook

Pros

Casual work environment (although, at times this becomes too casual - cotton cargo capris should not be acceptable as business casual attire during client visit days). Compensation - ADP RPO pays very well for the area. Flexibility to work from home on a case-by-case basis. Broad base of clients (many of which are well known, respected companies) allows for potential exposure to recruiting across many different industries. Training. AIRS certifications are mandatory at a certain job level, but the training courses for those certifications can be taken at no cost and offer a ton of great information.

Cons

Lack of clear communication around career paths and growth opportunities. Employees should absolutely be responsible for driving their own career progression, however guidance and input from management around how to get from point A to point B or beyond is minimal and generalized at best. I've only briefly felt that any of the six managers that I've had in my time here has taken a true interest in my career potential with the organization. Accountability does not come standard. In my opinion, it is unacceptable to send an email to a client that contains spelling errors, poor grammar, and three different fonts because the sender hasn't taken time to proof read. It should be a basic aspect of working in a professional/corporate environment, but that's not always the case here. There has been a big training initiative as it relates to a "stellar" standard with all client interaction, but at the end of the day nobody seems to be enforcing it. The quality of work can vary greatly from one employee to another, even within the same account, yet it seems that very rarely is anyone held accountable for sub-par delivery unless the client complains loudly enough.

Viewing 418 - 420 of 22,318 Reviews

Glassdoor has 24,910 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.