Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.2 out of 5 stars in 398 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 398 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

42% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.7 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (387) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1664 reviews)); "Good work life balance and learning" ((in 1440 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1414 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1087 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 754 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 836 reviews)); "Some managers are bad apples but not all" ((in 475 reviews)); "low salary and very influenced" ((in 470 reviews)); "Poor upper management." ((in 151 reviews)); "Can be stressful and long hours" ((in 151 reviews))

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ADP

ADP Client Support Associate reviews

3.2

42% would recommend to a friend

(398 total reviews)

Maria Black

50% approve of CEO

45% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Career opportunities

3.1

Compensation and benefits

3.0

Senior management

2.7

Work/Life balance

Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

398 reviews

2.0

Feb 20, 2017

Customer Service Specialist Level 3

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The co-workers are good and the pay is good.

Cons

Long hours, outsourcing of jobs to other countries, not enough support technicians, does not replace when an associate leaves and adds more work to the already overwhelmed staff

ADP Response

Thank you for the commentary on our Williamsville, NY location.

4.0

Sep 11, 2016

Great culture, vibrant international team

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Great culture, amazing team atmosphere. Truly international workplace (+30 nationalities). Management is always backing the teams. Independence, flexibility, good work-life balance, working from home opportunities. Global market leader. Financially very stable company. Private health insurance. Competitive compensation package in the Spanish market.

Cons

Limited possibilities to influence product development, service delivery. Ambitious global product suite sometimes struggles to deliver according to client expectations. Career opportunities are definitely there but progress can be slow.

5.0

Jul 11, 2016

Customer Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very great place to work. Always lively no dull moments. Everyone is so nice and helpful. I wouldn't change this job for nothing.

Cons

There is no bad comments to say great place. It's a real pleasant place everybody is so helpful and lively. On going training.

Viewing 352 - 354 of 398 Reviews

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ADP Client Support Associate reviews

Ratings by category

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Customer Service Specialist Level 3

Great culture, vibrant international team

Customer Service

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