give an example of a situation at your last job where you had to deal with an upset cm? what did you do to calm them?
Technical Support Representative Interview Questions
1,773 technical support representative interview questions shared by candidates
what is wifi?
Have you ever had a difficult customer before and how did you manage this customer?
Name a time when you went out of the way for a customer?
What is your best/worst trait?
Are you familiar with LogMeIn or TeamViewer
Why did I apply for this position??
not a typical interview, very relaxed. One question I remember was "if you could have any super power, what would you pick? and why?"
How would you handle a difficult customer?
How would you start trouble shooting with someone calling in about their internet connection.
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