Basic stuff like experience in the short call, the assignment was easy basically how to answer customer inquiries using google and the company's help center.
Technical Support Engineer Tier Ii Interview Questions
355 technical support engineer tier ii interview questions shared by candidates
Don't remember any difficult interview questions. Simple questions.
I cannot recall a this time.
What are my plans for the next 5 years professionally speaking.
Explain why you would be a good fit for the position?
There were no questions just a brief 5 minute overview of what I did in previous positions and the recruiter nodding his head saying "I see, I see, got it".
Have you had experience with NetApp or domain controllers?
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He asked me the same questions in the in-person interview that he had asked me in his phone interview. Lots of "How would you handle an upset customer?" type questions, and lots of "Do you have any more questions for me?" over and over again.
The interview questions were varied. With the technical managers it was more to know my experiences in the area of customer service and customer success, how I dealt with specific cases and if I could give examples of cases that I solve in my daily work. Lastly, with the director, was to know my background and what my intentions for the future. I believe this last step was an interview to better know my profile and how I deal with problems in the workplace.
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