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Technical Support Engineer Tier Ii Interview Questions
355 technical support engineer tier ii interview questions shared by candidates
Tell me about a time that you had to deal with a very difficult or frustrated customer and how did you diffuse the situation?
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Explain your best and worse customer service experience.
Explain your past technical support experience.
Current role, why are u looking to leave
Why do you want to work in support? There weren't questions so much as they described the role then said, "what do you think, do you want to do that?"
A user was able to print from their desktop at work before lunch, however, now they are unable to print. The printer shows "Ready to print" on the LCD panel. How would you troubleshoot this issue?
do you have experience in customer service
How to determine an IP address? How to install a network or local printer remotely.
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