Reviewed your resume and asked your responsibilities Why do you apply for this position How to handle if your clients complain about your colleagues What did you do if your internet was down
Support Representative Interview Questions
5,870 support representative interview questions shared by candidates
How did you handle irritative customers in the past? What decision you took in the past when you didn't really had a choice? How would you act if someone says bad about your colleague? What would you do if your internet is down? What would you do if a customer is with his laptop connected to a WiFi, and he gets disconnected?
Long list of questions, I responded back via email.
They wanted to know my perspective on tours/destination services and how I would like to support them.
Role play a customer support situation
Give an example of a challenging situation you have been in with regards to a support issue, and what you did to resolve it
How do you handle stressful situations?
All typical STAR format.
What would you do if you were up north at your friends cottage and you were trying to get a DVD player to work and it was not playing the movie.
Most interview questions were simple, basic customer service questions. Ex: How did you handle a situation that involved an unhappy customer.
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