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Service Representative Interview Questions
145,183 service representative interview questions shared by candidates
How much money am I looking to make a month
why do you want to join tele performance tell me about your self strengths and weaknesses you have
First role play is individual. The scenario is that you are a rep for B.C and you're at a trade show. You have to present yourself to a new hotel with the objective of getting them to use B.C as their OTA. They currently use a competitor. The key here is to ASK QUESTIONS. As many as you can think of. Don't do what I did and start throwing facts and figures at them. Establish their market and strategy first and apply the facts accordingly. Who is their ideal customer (holiday makers or corporate), what is their main focus (filled rooms of just mere footfall). I couldn't stop talking (and this is why I wasn't hired). As they finish up, try hard to get a meeting scheduled to come and see them at a later date. Be pushy. I wasn't.
Tell me about yourself and what is your understanding being a call center agent
tell me about your regular day
Over the phone Vanessa asked how would you rate your self 1-10 on managing skills.
what was the last book I read
How would you handle a client complaint?
Are you comfortable cold calling on new business.
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