what is an acceptable excused absents
Customer Retention Representative Interview Questions
1,362 customer retention representative interview questions shared by candidates
What do you know about Hiscox?
You will be provided with a random topic for a role play.
In the skills test, my most difficult question was balancing the cost of search placement with the overall cost of a sale, and which position in search would be the sweet spot.
The interviewer would provide you the real case situation and candidate should reply immediately for the response.
Hmm.. take your test
Absolutely no difficult questions, it's hard when interviewed by people who seriously are not qualified to handle difficult insurance issues. It's a truly terrible operation, leveraging bad HR decision making.
How many times should you be tardy or absent in the 1st 90 days?
In the 3rd part of the interview where I met the hiring manager in person, they gave me a basic senario where a customer was upset from a previous negative experience and was looking for assistance choosing the best vacation package based off some background info that was provided 15 min prior to roleplaying a phone call of the senario. The question was: how do you assist the customer.
Q: What did they ask you?
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