How would you handle a member yelling and cursing at you on a call.
Retention Representative Interview Questions
1,363 retention representative interview questions shared by candidates
Explain why you would like to work for Trupanion.
What is customer service, to you?
I can't remember all of the questions, one from the final stage I remember was. "There's someone on the team who I think has great ideas but doesn't always give them, how can I help them?"
Ask why would I apply for sales?
role play with inbound calls
Tell me a time when you had an angry customer, what did you do to change their perspective?
Played an audio asked how I would handle it.
Asked If I understood that the schedules could change pretty frequently.
who is they competitor
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