Questions related to your past experience and job responsibilities and how does it align to current job opportunity
Product Support Interview Questions
2,281 product support interview questions shared by candidates
In the technical exam, they asked how I would prioritize certain contact reasons.
Describe one interaction with a customer/client from your previous experience where you have exceptionally handled well an enraged customer
Tell me how you would approach a business requirements problem
Where do you see yourself in this company after few years
Name a time you had to deal with a difficult customer? How did you handle it?
Please explain your present job responsibilites.
They asked me whether I already had experience with JIRA and SQL.
What is your experience with virtualization infrastructure (in special VMware) and backup strategies?
1st round - Basic HR questions 2nd round - Gave a use case about Sales Reps and how to manage that in Excel, correct the grammar mistakes in a sentence (to know you understand english grammar), basic communication questions, how to reply to a customer if the customer is not satisfied, etc 3rd round - Client facing questions - not too difficult
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